Data Entry & Order Coordination Officer
Angeles, Pampanga•Full-time
About the Job
About the Job
Location: You must live within 30 minutes of our Angeles City office or be willing to relocate to Angeles City during your employment. Employees are expected to remain within the 30-minute zone.
Office address: 34B Level 2 Oregon Ave. Villasol Subd. Anunas 2009 City of Angeles Pampanga
The Data Entry & Order Coordination Officer is responsible for accurate and timely entry of sales and production orders into the Logo Line Tencia ERP system. This role involves coordinating with internal teams and customers to ensure orders are processed efficiently, stock levels are monitored, and any discrepancies are resolved promptly. The officer will communicate effectively across departments and with the Customer Service team to support smooth order fulfillment and customer satisfaction.
Office address: 34B Level 2 Oregon Ave. Villasol Subd. Anunas 2009 City of Angeles Pampanga
The Data Entry & Order Coordination Officer is responsible for accurate and timely entry of sales and production orders into the Logo Line Tencia ERP system. This role involves coordinating with internal teams and customers to ensure orders are processed efficiently, stock levels are monitored, and any discrepancies are resolved promptly. The officer will communicate effectively across departments and with the Customer Service team to support smooth order fulfillment and customer satisfaction.
Key Responsibilities:
- Enter new sales and production orders accurately and promptly into the Logo Line Tencia system.
- Ensure all unprinted orders are entered and updated by 2pm daily.
- Demonstrate proficiency in the use of the Tencia system and related internal platforms.
- Communicate special order requirements to Account Managers and Production Teams before dispatch.
- Verify and compare order data with customer instructions and website information, correct discrepancies.
- Liaise with customers by email to clarify missing information or resolve issues such as stock shortages or price discrepancies.
- Monitor stock levels and notes, coordinate stock counts and report discrepancies to Account Managers or Stock Controller.
- Ensure correct and accurate stock allocation for all orders; communicate any issues to relevant parties.
- Collaborate with Stock Controller, Customer Service Manager, and 2IC on stock adjustments and updates.
- Maintain a solid understanding of the customer loyalty program and their benefits.
- Use the Logo Line website to verify pricing and other order details.
- File all relevant email communications and order information into the Virtual Job Bag (VJB) system.
- Update Excel reports as requested by the Customer Service Manager.
- Communicate professionally with customers and remote staff via email and Microsoft Teams.
- Update the Debtor Masterfile notes upon direction from the Customer Service Manager.
- Provide feedback on order information supplied by Account Managers.
- Coordinate order-related communications directly with customers when required.
- Work closely with the Production team to support order processing and fulfillment.
- Utilize intranet modules including the Production Tasklist to monitor and complete order follow-ups, proformas, and related tasks.
- Monitor email accounts and enter orders from Australia-based Customer Service teams, assisting with delivery and lead time requests as needed.
Secondary Duties:
- Additional tasks as assigned to support team operations and improve internal processes.
Skills & Qualifications:
- Strong data entry skills with a high level of accuracy and attention to detail.
- Competency in ERP systems; experience with Tencia or similar production/order management systems is preferred.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Proactive approach to problem-solving and issue resolution.
- Team-oriented mindset with the ability to collaborate across departments and geographic locations.
- Basic proficiency in Microsoft Excel and other office productivity tools.
- Understanding of stock management and customer loyalty programs is an advantage.
Applicants must reside within approximately 30 minutes of the Logo Line Philippines office. This proximity is a key requirement for the role, and employees are expected to maintain this as a condition of their continued employment.
Why Work With Logo Line Philippines Corporation:
Become a regular employee of Logo Line Philippines Corporation, part of a well-established Australia-based business with over 30 years of industry experience.
Become a regular employee of Logo Line Philippines Corporation, part of a well-established Australia-based business with over 30 years of industry experience.
- Join a growing team of 25+ Filipino staff, predominantly regular employees, and collaborate with 200+ team members across Australia.
- Work with one of Australia’s largest Promotional Products Wholesalers.
- Participate in an annual conference with the entire Philippine team.
- Gain access to ongoing training and professional development opportunities.
- Receive support through our Computer Allowance Program.
- Enjoy monthly performance-based bonus opportunities.
- Paid HMO coverage upon regularisation.
- Long-term role with work-life balance and international team culture.
- Comprehensive salary package, including paid public holidays (20 days), de minimis benefits, income tax, SSS, PhilHealth, Pag-IBIG, enjoy the 13th-month pay, and also maximise tax-exempt benefits, etc.
Next Step: Skills Assessment:
Interested applicants must complete the short online assessment as part of the application process. Applications that do not include a completed assessment will not be shortlisted.
This online assessment is your opportunity to showcase your skills and demonstrate what you can do beyond your resume. It focuses on ability rather than background, helping to ensure a fair and unbiased hiring process where every candidate has an equal opportunity to succeed.
The assessment takes up to 40 minutes to complete. Before the timer begins, you will receive a full overview, including instructions and a breakdown of topics, with time to review everything before starting.
This online assessment is your opportunity to showcase your skills and demonstrate what you can do beyond your resume. It focuses on ability rather than background, helping to ensure a fair and unbiased hiring process where every candidate has an equal opportunity to succeed.
The assessment takes up to 40 minutes to complete. Before the timer begins, you will receive a full overview, including instructions and a breakdown of topics, with time to review everything before starting.